Update July 21st, 8:11PM ET: Right after we first printed this story, Amazon delivered the following assertion confirming it is hunting into two customer service studies related to 3090 failures because of to New World:
We have two purchaser service reports on this that we are adhering to up on, and some studies of substantial GPU use from boards, which is dependable with a graphically loaded video game. We do present person find-equipped configurations to cut down graphics, which correspondingly lessens GPU load, if the player needs.
The original tale is underneath.
The shut beta for Amazon Games’ new MMO New Earth has been marred by experiences that the game has bricked some players’ Nvidia RTX 3090 graphics playing cards. In a statement shared Wednesday, Amazon says that it has observed “no indication of prevalent difficulties with 3090s,” but will be releasing a patch anyway.
Here’s Amazon’s total statement shared with The Verge on Wednesday:
Hundreds of 1000’s of individuals played in the New World Shut Beta yesterday, with tens of millions of complete hours played. We’ve received a handful of reviews of gamers making use of high-performance graphics cards experiencing components failure when participating in New Environment.
New Entire world makes regular DirectX calls as delivered by the Windows API. We have seen no indicator of common issues with 3090s, either in the beta or for the duration of our quite a few months of alpha testing.
The New Environment Closed Beta is secure to enjoy. In order to additional reassure players, we will put into action a patch these days that caps frames for each next on our menu screen. We’re grateful for the assist New Globe is obtaining from players about the environment, and will retain listening to their opinions all through Beta and outside of.
The language in Amazon’s statement doesn’t absolutely rule out that the match may perhaps be producing complications, though. In certain, the phrasing “no indication of common issues” (emphasis ours) indicates there could be some challenges, and considering the fact that we don’t know how broadly or narrowly Amazon is defining “widespread,” we can not be guaranteed how several cards the business has established may perhaps be affected.
Many of the bricked cards surface to be made by EVGA, primarily based on reviews in a thread on the New World subreddit. And concerns with EVGA playing cards may possibly operate earlier than the beta, as a person participant on the New Environment boards stated they’ve experienced one EVGA card die on them all through the game’s alpha and a person die all through this beta.
EVGA didn’t immediately reply to a ask for for remark, but a firm representative explained to Home windows Central that “at the moment we are dealing with precise complications, if it is a issue really confirmed we will tell and notify you in our EVGA boards on our site.” But if you’ve got a 3090 card of any kind, you could possibly want to wait around to participate in the video game until finally Amazon’s patch is out just in scenario.
The New Earth closed beta runs by way of August 2nd. If you want to attempt it, you can pre-purchasing the match to get an invite or sign up for an prospect to get entry via this web page. The match is set to release on August 31st next many delays.